AI Bots for Bitrix24
A smart AI bot for your Bitrix24: automatic replies, lead handling, CRM integration. Developed by B24.co.ua.
From €300 for setup · Free consultation
What the AI bot can do
Six key functions that take over routine work and free up your managers' time
Answers customers 24/7
Automatic replies in chat, messengers and on your website — no delays, no days off.
Handles requests
Receives leads, qualifies inquiries, and automatically creates deals and contacts in the CRM.
Answers frequently asked questions
Learns from your knowledge base: documents, website, FAQ — and gives customers accurate answers.
Integrates with the CRM
Works with leads, contacts and deals in Bitrix24 via the REST API — no additional modules.
Works in messengers
Telegram, Viber, WhatsApp, website chat — one bot across all channels at the same time.
Hands over to a manager
When it cannot answer, it automatically hands the conversation to a live operator together with the context.
How it works
From the first meeting to a live bot — four clear steps
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01Step 01
Analysis of your business
We review your sales and support processes. We determine which requests the bot can resolve on its own and which should go to a manager. We record the scenarios in a technical specification.
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02Step 02
Bot setup
We deploy BicepsAI and connect it to your Bitrix24 portal via the REST API. We configure conversation scenarios, sales pipelines, and automatic creation of leads and deals.
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03Step 03
Training on your knowledge base
We upload your FAQ, product descriptions, terms of service and policies. The bot learns to answer customer questions accurately based on your materials.
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04Step 04
Launch and monitoring
We connect the bot to the chosen channels (Telegram, Viber, website chat). We test it and put it into operation. We track the quality of answers and adjust the scenarios.
Who it is for
An AI bot is effective wherever there is a steady flow of repetitive customer requests
Online stores
Answers about product availability, delivery and payment terms without a manager. The bot handles up to 80% of typical requests on its own.
- ✓ Real-time availability and prices
- ✓ Order and delivery status
- ✓ Intake of complaints and returns
Service companies
Intake of service requests and routing to the responsible managers without manual processing. The customer gets a confirmation instantly.
- ✓ Request intake and registration 24/7
- ✓ Routing to technicians and departments
- ✓ Reminders and completion status
B2B companies
Initial lead qualification and consultation booking without burdening your managers. Managers receive only "warm" contacts.
- ✓ Qualification by budget and need
- ✓ Booking a demo or consultation
- ✓ Automatic deal creation in the CRM
Pricing
A transparent pricing model — no hidden fees
- Connection to your Bitrix24
- Conversation scenario setup
- Training on the knowledge base
- Connection of 1–2 channels
- Hosting and bot infrastructure
- Monitoring of answer quality
- Knowledge base updates
- Technical support
The exact cost depends on the complexity of the scenarios and the number of channels.
Get in touch for an individual quote →
Frequently asked questions
Answers to the most common questions about the AI bot
Do I need the on-premise edition of Bitrix24?
No, the AI bot works with both cloud Bitrix24 and the on-premise edition. For a cloud portal, any plan with access to Open Channels and chat is enough. If you run the on-premise edition, we connect the bot via the REST API.
How long does the setup take?
A basic setup with ready-made scenarios takes 5 to 10 business days. Training the bot on your knowledge base and connecting several channels takes up to 3 weeks. Timelines depend on the number of scenarios and how soon you can provide the materials.
Can the bot replace a manager?
The bot takes over routine work: answers to typical questions, intake of requests, lead qualification. Complex requests that need a personal approach are automatically handed over to a live operator. The goal is to relieve your managers, not to replace them.
Can it be connected to an existing portal?
Yes, we connect the AI bot to your existing Bitrix24 portal without reconfiguring the CRM. The bot integrates with Open Channels, leads, deals and contacts through the standard Bitrix24 REST API.
Did not find your answer? Write to us
Want an AI bot for your Bitrix24?
Leave a request — we will understand your task, propose the optimal solution and prepare a commercial proposal free of charge.
- Free consultation and proposal
- Setup from 5 business days
- Contract and official payment