Bitrix24 Technical Support
Subscription-based support, consultations, customizations and portal audits for Bitrix24 users
What support includes
We cover the full range of tasks — from consultations to complete server administration
Consultations
We answer your questions about working with the portal: permissions, CRM, tasks, automations. We explain things in plain language — without unnecessary jargon.
- ✓ Response within 2 hours during business hours
- ✓ Telegram, email or video call
Customizations
We configure business processes, reports, CRM fields, sales pipelines, automations and integrations. We adapt the portal to the real workflows of your company.
- ✓ CRM, tasks, business processes, reports
- ✓ Integrations with telephony, your website and email
Administration
For on-premise editions — server monitoring, Bitrix24 updates, backup configuration and performance control.
- ✓ Monitoring, updates, backups
- ✓ Setup of the Bitrix24 on-premise edition on a server in the EU
Audit
We review portal settings, performance, security and the correctness of business processes. You receive a report with recommendations and priorities.
- ✓ Security, access rights, roles
- ✓ Performance and CRM configuration
Work formats
Choose the format that fits your workload and budget
One-off task
Have a specific problem or customization? You describe the task, we estimate and complete it. No subscription and no long-term commitment.
Support subscription
A monthly package of support hours. Convenient for companies that develop their portal regularly or need quick answers.
- ✓ Priority request handling
- ✓ Monthly report on completed work
Outsourced administrator
For the on-premise edition — full administration of the server and the portal. Monitoring, updates, backups, security.
How it works
From your first request to a closed task — four transparent steps
Task description
You send a description of the problem or request — via Telegram, email or the form on the website
Estimate
We estimate the scope of work, timeline and cost. We clarify details if needed
Execution
We carry out the task — configuration, customization, administration or audit
Report
We provide a report on the completed work. For a subscription — a monthly summary of the hours used
Need an implementation, not just support?
Learn about Bitrix24 implementation →Frequently asked questions
Answers to the most common questions about technical support
Do you take over portals set up by someone else?
Yes. It does not matter to us who implemented or configured the portal before. We run an initial audit, work through the current settings and take over maintenance.
Can I order a one-off task without a subscription?
Yes. If you have a specific task — a problem to fix, a configuration or a customization — we will estimate the cost and complete it with no long-term commitment.
Do you work with the on-premise edition of Bitrix24?
Yes, and it is one of our key areas. We administer servers running BitrixVM, perform updates, set up backups and monitor the performance of the on-premise edition.
How fast do you respond to requests?
During business hours (Mon–Fri, 9:00–18:00 CET) we respond within 2 hours. Requests from clients on a support subscription are handled with higher priority.
Can I change the support format later?
Yes. If you started with one-off tasks and want to move to a subscription — or, conversely, you only need an outsourced administrator — we will adapt the format to your current needs.
Need Bitrix24 support?
Leave a request — we will review your scenario and propose the best working format
Or write to us directly: Telegram @integrator_b24 · All contacts