Bitrix24 Frequently Asked Questions

Yes. There are several reliable scenarios: the on-premise edition on your own server, hosting in the EU (for example, Hetzner in Germany), or working through an international certified partner. We help you determine the best option for your business. More about options after the blocking →

B24.co.ua is a certified Bitrix24 partner since 2007. Over that time we have completed more than 200 projects for businesses from Ukraine and Europe. More about us →

Russian, English. We communicate, prepare documentation and conduct training in the language that suits your team.

Yes. We deliver most projects entirely remotely. Everything needed for communication and project management is online.

Cloud plans start at €49 per month with annual billing (Basic; with monthly billing, €69). The new Vibe+ plans start at €89 per month (annual billing carries a discount under the launch promotion; current prices are on the pricing page). On-premise licenses start at €3,590 for 12 months (Business 50), and renewal costs 50% of the price. The exact cost depends on the edition, the number of users and the deployment method. View pricing →

The cloud is a subscription: Bitrix24 runs on servers operated by the vendor, and you pay monthly or annually. With the on-premise edition, the software is installed on your server and you control the data and the code. The license includes a 12-month subscription with vendor updates and support, which is renewed every year. More about the on-premise edition →

Visa/Mastercard card, bank transfer, corporate invoice. We work in USD, EUR, UAH and USDt. We issue official invoices with company details. Details on payment and contract →

We consider discounts and installment terms individually, depending on the volume of licenses and the project. Contact us and we will discuss the options. Write to us →

Bitrix24 installed on your server or ours. You get full control over the data and the source code. The license includes a 12-month subscription with vendor updates and support, which is renewed every year (no monthly payments). Suitable for companies with heightened requirements for security and control over data. More about the on-premise edition →

Yes. We host the Bitrix24 on-premise edition on Hetzner servers in Germany. The data is stored exclusively in the EU and complies with GDPR requirements. We handle administration, updates and backups. EU hosting: details →

Contact us: we will check your edition and support expiry date and arrange the renewal. License renewal includes access to new versions and security updates. More about renewal →

We recommend it. The on-premise edition requires server administration, regular updates and backup configuration. Without technical support, the risk of vulnerabilities and data loss grows. Bitrix24 technical support →

There are several options depending on the situation: moving to the on-premise edition on your own server, migrating to EU hosting, or exporting your data to move to another system later. We will help you assess the situation and choose a path. Scenarios after the blocking →

Yes, as long as you still have access to the portal. We help with exporting CRM data (leads, deals, contacts, companies), tasks, files and correspondence. It is important to act before access is closed. Exporting data from Bitrix24 →

No. For most companies the Bitrix24 on-premise edition is the best solution: the same features, a familiar interface, and no costs for re-migration and training. Switching to another CRM is justified only in specific cases. CRM comparison →

It depends on complexity: a basic implementation for a small business takes from 2 weeks, while full automation with integrations takes up to 3 months. We agree on deadlines and a roadmap before work begins. About turnkey implementation →

Yes, training is part of the standard implementation package. We hold separate sessions for managers and for portal administrators. When the project is finished, we provide video recordings and instructions. More about implementation →

Yes, even if we did not set up the portal. We carry out an initial audit, get to grips with the current settings and take over maintenance. Support terms →

Yes. If you have a specific task, such as configuration, an improvement or an audit, describe it and we will estimate the cost and carry it out with no further obligations. One-off tasks →

Yes. If your business scenario requires a different system, we help with data export, choosing an alternative, import and the initial setup of the new CRM. Migration services →

Yes. We import data from Pipedrive, AmoCRM, HubSpot and other systems into Bitrix24, configure sales pipelines and train your team to work in the new system. Migration to Bitrix24 →