VoIP Telephony for Bitrix24
Calls from CRM, call recording, distribution among managers, analytics — we connect any telephony provider to Bitrix24
What it gives your business
Telephony integrated with CRM is more than just calls — it is full control over communication with your customers
Calls from CRM
One click from the customer card — the call goes straight from Bitrix24, with no switching between apps.
Call recording
All calls are stored in CRM — you can listen to a manager's conversation right from the deal or lead card.
Call routing
Distribution of incoming calls among managers and departments: by responsible person, round-robin or via an IVR menu.
Analytics
Call reports: volume, missed calls, duration, manager performance — in the built-in CRM analytics.
Supported providers
We connect popular Ukrainian and international solutions, as well as any SIP trunk
Binotel
Official integration via the Bitrix24 marketplace. Cloud PBX, call recordings, analytics — connected in 1–2 days.
Ringostat
Call tracking and telephony in one solution. Ideal for businesses that need to track the sources of their calls.
Zadarma
International numbers in 100+ countries. Suitable for companies with customers abroad and remote teams.
Asterisk / FreePBX
Your own IP PBX on the company's server. We connect it via the Bitrix24 SIP connector or the REST API — full control over your infrastructure.
SIP trunk (any provider)
If you have a SIP trunk from any carrier, we connect it to Bitrix24 through the standard SIP connector.
Built-in Bitrix24 telephony
Bitrix24's own telephony — no external provider needed. Suitable for small teams that do not need complex routing.
How we connect it
From choosing a provider to the first call from CRM — four clear steps
We choose a provider
We analyze your needs — number of lines, directions, budget — and recommend the optimal solution
We set up the connection
We connect the provider to Bitrix24, configure the SIP connector or API integration, and check the call quality
We configure routing
Distribution of incoming calls among responsible managers, IVR menu, queues, call forwarding — tailored to your organizational structure
We test and launch
We check every scenario: incoming call, outgoing call, missed call, call recording, display in CRM — and hand over the system
Need a full Bitrix24 implementation, including CRM and telephony?
Learn about turnkey Bitrix24 implementation →Frequently asked questions
Answers to the most common questions about connecting VoIP telephony
Can we keep our existing phone numbers?
Yes, in most cases your current numbers can be ported to a new provider or kept through a SIP trunk. The porting procedure depends on your current carrier and the chosen solution — we guide you through the process from start to finish.
Does VoIP telephony work with the on-premise edition of Bitrix24?
Yes, VoIP telephony connects to both cloud Bitrix24 and the on-premise (self-hosted) edition. For the on-premise edition we set up the connection through the REST API or the built-in SIP connector, depending on the provider and your infrastructure.
How much does the setup cost?
The price starts from €200 and depends on the chosen provider, the number of lines and the complexity of call routing. After an initial consultation we prepare a specific commercial proposal. Payment in EUR, USD, UAH or USDt.
Ready to connect telephony?
Leave a request — we will give you a free consultation and select the optimal solution for your business
Or write to us directly: Telegram @integrator_b24 · +38 095 160 29 78 · All contacts