Bitrix24 Viber Integration
Connect Viber to Bitrix24: receive messages in your CRM, send notifications and automate customer communication
What the integration gives you
Full control over Viber communication right inside Bitrix24
Open Channels
Viber messages land in your CRM as leads or deals. Managers reply to customers directly from Bitrix24, with no switching between apps.
Bulk messaging
Bulk messages to customers from your Bitrix24 contact base. Promotions, updates, important news: personalized and delivered at the right time.
Chatbots
Automatic replies to common requests 24/7. The bot qualifies leads, collects data and hands over to a live manager at the right moment.
Notifications
Automatic messages about order statuses, reminders about meetings and deadlines. Customers stay informed without extra phone calls.
Use cases
Viber and Bitrix24 solve real business tasks across industries
Online store
- ✓ Automatic notification about order status (accepted, shipped, delivered)
- ✓ Notifications about product availability or promotions
- ✓ Collecting feedback after a purchase via chatbot
Service company
- ✓ Reminders to customers about scheduled meetings and visits
- ✓ Online booking via a Viber chatbot
- ✓ Notification when the work is completed
B2B
- ✓ Bulk messages to partners and dealers about new terms and promotions
- ✓ Notifications about invoices, completion certificates and deal statuses
- ✓ A fast chat channel for key customers outside email
What you need
Three components to launch the Viber integration with Bitrix24
Viber Business Account
An official business account or bot in Viber. If you do not have one yet, we will help you create it and pass verification.
Bitrix24 (cloud or on-premise)
Any current plan of cloud Bitrix24 or the on-premise edition will do. Open Channels support is included in most plans.
Open Channels setup
Configuration of the operator queue, routing rules, reply templates and automated scenarios. We will set everything up for your business process.
Frequently asked questions
Answers to common questions about the Viber integration with Bitrix24
Do I need a Viber Business Account?
Yes. Connecting Open Channels and bulk messaging requires a Viber Business Account (a bot account). We will help you create and verify the account, set up the bot profile and connect it to Bitrix24.
How much does messaging via Viber cost?
The cost of sending messages is set by Viber under its business rates and depends on the country and message volume. Our service is setting up and supporting the integration. You can find more about Viber business rates on the official Viber for Business website.
Can I connect Viber without the on-premise edition of Bitrix24?
Yes, the cloud version of Bitrix24 fully supports the Viber integration through Open Channels. The on-premise edition is supported as well. We will set up the integration for either option: Bitrix24 on-premise edition or cloud.
Cannot find your answer? Write to us
Connect Viber?
Leave a request and we will contact you within 2 hours during business hours, clarify the details and propose a solution for your business.
- Free consultation
- Setup tailored to your business process
- Contract and official payment