Bitrix24 Integration with Telegram
Connect Telegram to Bitrix24: receive customer messages in CRM, reply from a single window, automate communication.
Setup in 1–2 days · Free consultation
What the integration gives you
Four key capabilities your team gets after connecting Telegram
Open Channels
All customer chats from Telegram arrive in a single CRM window. The manager replies right from Bitrix24 — without switching between apps.
Chatbots
Automatic replies to common questions 24/7. The bot takes requests, qualifies leads and hands complex questions over to a live manager.
Notifications
Managers instantly receive new leads, tasks and reminders right in Telegram. No request gets lost.
Broadcasts
Mass messages to customers via Telegram right from Bitrix24: promotions, reminders, news — with open-rate analytics.
How it works
The path of a message from the customer in Telegram to the manager's reply
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01Step 01
The customer writes in Telegram
The customer opens Telegram and sends a message to your bot — just like in a regular chat.
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02Step 02
The message arrives in Bitrix24
Via Open Channels the message appears in CRM instantly. The system automatically creates or updates the customer card.
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03Step 03
The manager replies from CRM
The manager sees the chat right in Bitrix24 and replies there — without leaving for Telegram. The entire conversation is stored in the deal card.
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04Step 04
The customer gets the reply in Telegram
The reply reaches the customer in the familiar Telegram interface. To them it looks like a regular conversation with a bot or a manager.
What you need to connect
Integrating Telegram with Bitrix24 requires nothing superfluous — only the basic components that most companies already have or that we will set up for you.
Connect nowBitrix24 (cloud or on-premise)
Any cloud Bitrix24 plan with Open Channels support will do. The on-premise edition is also supported.
Telegram bot (we create it via BotFather)
If you do not have a bot yet, we will create one via the official BotFather and set up the token for the integration.
Open Channels setup (we do it)
Our team configures Open Channels, operator queues, auto-replies and routing — you get a ready-to-use system.
Frequently asked questions
Answers to the most common questions about the Telegram integration
How long does the setup take?
Connecting Telegram to Bitrix24 takes 1–2 business days. During this time we create a bot via BotFather, configure Open Channels and check that messages arrive in CRM.
Do I need the on-premise edition of Bitrix24?
No, the Telegram integration works with cloud Bitrix24 on any plan that includes Open Channels. Connection is also available for the on-premise edition via the REST API.
Can I connect several bots?
Yes, you can connect several Telegram bots to one Bitrix24 portal — for example, a separate bot for the sales department and another for support. Each bot is configured for its own Open Channel.
Did not find your answer? Write to us
Ready to connect Telegram to Bitrix24?
Leave a request — we will look into your task, set up the integration and check that it works. Free consultation.
- Setup in 1–2 business days
- Free consultation
- Contract and official payment